FAQ

Do you provide International delivery?

YES! We now provide FREE International shipping. 

How do I return an item?

Get in touch by phone or email and we'll let you know how to return the item to us. We will arrange one of our couriers to collect from you. 

What is your returns policy?

Each piece is made to order and we therefore, can't accept returns based on not wanting the product anymore. Once you have made payment for your order, we start building. 

I​f you have a faulty item or your item brakes in the first 30 days, we'll happily fix it or send you a new one. 

​How do I track my order? 

As soon as your neon sign is finished, we'll send you a shipping notification along with a tracking number so you can follow your neon on its route to you.

​What is your turnaround time? 

Made To Order Items

All items are handmade and therefore made to order.

From the moment you place your order, it will take up to 20 working days to complete and go through quality control. 

Once we're happy with your sign, we'll send you a shipping notification and tracking number.

When you receive a shipping notification by email, you can expect to receive your item within 24hrs or 48hrs depending on the shipping option you choose at the checkout

​If your sign is finished quicker than the standard lead time we'll, of course, send it out early.
​Example of made to order shipping:
UK STANDARD:  Production Time + Delivery Time = 20 days max
UK EXPRESS: Production Time + Delivery Time = 12 working days max
INTERNATIONAL: Production Time + Delivery Time = 28 days max
 

Ready-Made Items

We have a selection of ready-made, ready to ship straight items. If you place your order before 2pm, we'll send out the same day. 

This only applies to items that have 'In Stock Item' after the product title
 
Shipping Costs

UK STANDARD:  FREE
UK EXPRESS: £16
INTERNATIONAL: FREE